Terms of Service

1. Acceptance of Terms

By accessing or using ServiceLink (operated by ServiceLink LLC), you agree to these Terms of Service. If you do not agree, please do not use the platform.

2. Platform Overview

ServiceLink helps business owners create a public booking page, list services, accept booking requests, offer optional membership or recurring plans, and receive customer details needed to complete jobs and manage those relationships.

• Business owners create and manage service profiles, pricing, availability, and (where enabled) membership plans.
• Customers can submit booking forms, request quotes, and subscribe to membership plans offered by a business.
• ServiceLink may send booking-related, membership-related, and account-related email notifications.
• Where a customer clearly consents in the booking flow, we may also send a limited number of transactional SMS messages about their appointment. Standard carrier charges may apply; reply-based opt-out (such as STOP) may be available depending on the program.

3. Accounts and Eligibility

To use certain features, you must create an account and provide accurate, complete, and current information.

• You are responsible for safeguarding your account credentials.
• You are responsible for all activity under your account.
• You agree to update account information as needed to keep it accurate.

You may delete your ServiceLink account at any time through account settings in the app or on the website. Account deletion is processed when you complete the in-product flow (including confirmation steps we require); it is not subject to a fixed multi-day grace period unless applicable law requires otherwise. Deletion ends your access to the platform and removes your account and associated ServiceLink data as described in our Privacy Policy.

4. Customer Data (Bookings and Memberships)

Customers may provide personal information in booking forms and during membership checkout, including name, email, phone number, address, service details, and payment information processed by Stripe.

• Business owners are responsible for how they use customer data received through bookings and memberships.
• Business owners must comply with applicable privacy and consumer protection laws.
• You may not misuse customer data, including spam or unauthorized marketing.
• If you use features that send SMS to customers, you are responsible for obtaining and documenting appropriate consent, honoring opt-outs (including carrier-supported reply keywords such as STOP where applicable), and complying with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and other applicable telecommunications and consumer-protection laws.
• ServiceLink may use third-party providers to deliver transactional messages on your behalf where the product supports it; your use of those features constitutes direction to send messages consistent with customer consent captured in the product.

5. Customer Memberships Offered by Businesses

Where enabled, business owners may offer membership or recurring subscription plans to customers on their public booking page. Those plans are sold by the business, not by ServiceLink. Payments are processed by Stripe on the business's connected Stripe account (Stripe Connect).

• The business sets plan terms, pricing, and what is included. ServiceLink provides software tools to create plans, collect payment, and manage membership status.
• Customers authorize recurring charges for the selected plan through Stripe Checkout. Cancelation and payment-method updates may be available through Stripe Customer Portal links we or the business provide.
• Business owners are responsible for fulfilling membership benefits, handling customer disputes about the service, and complying with applicable consumer, advertising, and refund laws.
• ServiceLink is not a party to the membership agreement between the customer and the business, except as needed to operate the platform and payment tooling.

6. Content and Business Information

You are responsible for all content you upload or publish, including service descriptions, pricing, contact details, and images. You represent that you have the rights to use and share that content.

7. ServiceLink Paid Plans, Billing, and Stripe

ServiceLink offers paid subscriptions for business owners, including a Pro plan. Those platform subscription charges are processed securely by Stripe and are separate from customer memberships sold by businesses (described above).

• By subscribing to a ServiceLink plan, you authorize recurring charges at the rate shown during checkout.
• You are responsible for maintaining a valid payment method.
• Renewal timing, upgrades, cancellations, and billing are handled through Stripe-powered checkout and billing tools.
• If you delete your account, active ServiceLink subscriptions are ended in line with how billing is processed through Stripe (for example, cancellation of the subscription tied to your account). Some billing or transaction records may remain with Stripe or other processors for legal, tax, or fraud-prevention purposes as described in our Privacy Policy.
• Unless otherwise stated, fees are non-refundable except where required by law.

8. Prohibited Uses

You may not use ServiceLink to:

• Violate applicable laws or regulations
• Upload deceptive, unlawful, or infringing content
• Attempt unauthorized access to data, systems, or accounts
• Disrupt, damage, or impair platform performance

9. Termination

We may suspend or terminate accounts for violations of these Terms, fraudulent activity, payment failures, or behavior that creates legal, security, or operational risk.

Voluntary account closure by you (through account deletion) is separate from suspension or termination by us. Either way, certain records may be retained where our processors or the law require it, as explained in our Privacy Policy.

10. Disclaimers and Limitation of Liability

ServiceLink is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties and are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, and business interruption.

11. Changes to These Terms

We may update these Terms from time to time. Updated versions will be posted on this page with a revised "Last updated" date. Continued use of ServiceLink after updates means you accept the updated Terms.

12. Contact Us

If you have any questions about these Terms of Service, please contact us at support@myservicelink.app.