Privacy Policy

1. Information We Collect

We collect information you provide directly and information generated through use of ServiceLink.

• Account and profile data (name, email, business name, business details, service offerings, pricing, and availability)
• Booking form data submitted by customers (name, email, phone number, address, appointment preferences, and service notes)
• Content uploads (logos, images, service descriptions, and other profile content)
• Billing and subscription data related to plan purchases and renewals
• Usage and device data (logs, browser information, and platform activity)

2. How We Use Information

We use personal information to operate and improve ServiceLink, including to:

• Create and manage business owner accounts and profiles
• Deliver booking requests and notifications
• Process subscriptions, payments, and billing communications
• Provide customer support and service communications
• Detect abuse, fraud, unauthorized activity, and policy violations
• Send product updates and promotional emails where permitted

You can opt out of marketing emails using the unsubscribe link. We may still send transactional or service-related communications.

3. Booking Data and Business Owners

When customers submit booking information, that information is shared with the selected business owner so they can communicate with the customer and complete the requested service. Business owners are responsible for their own use of customer data and must comply with applicable privacy and consumer protection laws.

4. Payments and Stripe

Subscription payments are processed by Stripe. We do not store full payment card numbers on our servers. Stripe processes payment-related information in accordance with its own terms and privacy policy.

5. Sharing and Disclosure

We do not sell personal information. We may share information:

• With service providers that help run the platform
• With payment processors and infrastructure partners, including Stripe
• With business owners when customers submit booking requests to them
• To comply with legal obligations or enforce our rights
• In connection with a merger, acquisition, financing, or sale of assets

6. Data Retention

We retain personal information for as long as needed to provide the platform, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on the type of data and legal requirements.

7. Data Security

We use reasonable technical and organizational safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or object to certain processing of your personal information.

• Request access to or a copy of your personal information
• Request correction of inaccurate information
• Request deletion, subject to legal exceptions
• Request limits on certain processing activities

9. Cookies and Similar Technologies

We may use cookies and similar technologies for authentication, preferences, analytics, and platform functionality. You can control cookies through browser settings, though some features may not work properly if cookies are disabled.

10. Children's Privacy

ServiceLink is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at app.servicelink@gmail.com.